This isn't a slide deck. It's a working AI agent that handles treatment inquiries, insurance questions, travel dialysis, portal support, and nutrition guidance for DaVita patients.
Ask it anything about dialysis options, insurance coverage, traveling on dialysis, your myDaVita portal, or kidney-friendly nutrition. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that DaVita's support team handles every day.
Explains in-center hemodialysis, home hemodialysis, and peritoneal dialysis options with clear, patient-friendly language while deferring clinical decisions to the care team.
Answers questions about Medicare, Medicaid, employer insurance coordination periods, payment options, and connects patients with financial assistance resources.
Helps patients arrange dialysis while traveling, handles emergency situations with urgency, and provides DaVita Guest Services contact for center placement nationwide.
Guides patients through registration, password resets, accessing lab results, and navigating the myDaVita app and web portal features.
Provides kidney-friendly dietary education on potassium, sodium, phosphorus, protein, and fluids while directing patients to their DaVita dietitian for personalized plans.
Built-in guardrails prevent medical advice, detect emergency situations requiring 911, and recognize patient distress to connect them with appropriate mental health resources.
This demo was built from scratch for DaVita. Real logic for real scenarios.
Pulled DaVita's treatment options, insurance policies, portal guides, and nutrition content into the AI's knowledge base.
Created patient-specific workflows for treatment education, billing support, travel dialysis, portal help, and diet guidance.
Configured healthcare-grade guardrails that prevent medical advice, detect emergencies, and handle patient distress with appropriate resources.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios with an 83% pass rate.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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